ETCFCU Latest News

Make a Visa Payment at the Branch

Have you heard?

You can now pay your ETC Visa Credit Card bill at either one of our locations! You may still mail your payments, or make a payment online, but we just wanted to give you one more option to make your life easier.*

*Payments are updated overnight and will be reflected on your Visa account the next business day.  Payments made after 4:00 pm will not be submitted until the next business day.

New Fraud Detection and Notification System

As part of our continuing effort to bring the best technology and service to our members, we at ETCFCU are upgrading our Fraud Detection and Notification System. The new system will provide more immediate attention to notify our members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on debit and credit cards.

If you receive a notification call from our automated assistant, whom we have nick-named Jill, please work with her to answer questions regarding recent card activity. Please also be aware that our Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week should you need assistance from a live agent.

If suspicious transactions are identified as fraudulent, calls will be transferred to our outstanding member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts. If the recent activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone.

Thank you for your support through this upgrade and, as always, thank you for being a member of ETCFCU- where there’s faith in financing.

Visa Payments Change of Address

The new VISA payment address is:
     East Traverse VISA
     PO Box 4519
     Carol Stream, IL 60197-4519

Please be sure to update this address in your Bill Pay account.